- What is shipping rate?
$6.95 flat rate U.S. shipping (via USPS First Class or Priority Mail). We just started shipping internationally to Canada and the UK, as well! United Kingdom shipping is $22 if under 2 pounds, and $30 if over 2 pounds. Canada shipping is $25 flat rate.
- What is your return policy?
All sales final due to the donation-based nature of our products. We want you to be happy with your order so please contact us if you have any questions or concerns about your purchase.
- When will my order ship?
Some of our products are made to order while some are already in stock...so it could take approximately 2 weeks depending on the product. We want to get you your order as soon as possible while maximizing contribution to the charity so thank you in advance for your patience!
- I want to enter your charity donation sweepstakes, do you have more information?
Yes! Please see our Sweepstakes official rules, terms, and conditions here.
- How can my organization get involved with The Shop Forward?
Contact us at support@TheShopForward.com if you are involved with a non-profit organization that would like to partner with The Shop Forward.